Grievance Procedure
AdventHealth Surgery Center Lake Mary is committed to maintaining your satisfaction with our facility and resolving any concerns you may have.
We understand there are times when you need to speak with someone to understand your bill or discuss additional concerns. Please contact our Patient Account Resolution team at 407-708-5383 and someone will be available to answer your questions during standard business hours.
You may also submit an email to AllianceASC@scasurgery.com, and someone will respond within 24 business hours.
Your voice matters to us. If your concerns remain unresolved after speaking with our Patient Account Resolution Team and you wish to file a grievance, please click the link below and complete the grievance form. Instructions are included in the form. Please allow 7 business days from the receipt of this grievance for acknowledgment by the facility leadership team.